FAQ

What is this?

Flora Posidonia is a small herbal remedy production based in Queens, New York. This website is the online home for the storefront, which simultaneously acts as a catalog of products, a method for placing orders for custom herbal remedies, and a stage for dialogue with the locals who place orders with us.

How do I use this store?

First, browse around the catalog to see if there is something you would like to purchase. Most things can be backordered, and there is also the option for requesting a custom order based around you and your needs.

Please note that this store acts as a tool to place and reserve orders, but we do not (yet) make deliveries, nor do we accept payment through the store site. Payments must be made in person upon the time of pickup.

After placing an order, how do I schedule a time for pick-up and payment?

After you place your order, you will receive two e-mails. One will inform you that your order has been received and is in the system for review and processing. The other e-mail will give you your password for the account which is automatically created for you once you place an order. Using the My Account page, you can keep track of your orders, send messages to production, and manage your account information.

Shortly after your order is reviewed, you will be receiving another e-mail to schedule a time for payment and pick up. You must respond to this e-mail in order to retrieve your ordered remedy.

If for some reason you do not receive any e-mails, please contact us directly.